Privacy Policy. Clear, honest, and respectful.

1. Introduction

Your privacy matters. This Privacy Policy explains how MYALPS Ltd handles your personal data when you use ALPS - our secure document management platform designed to help you store, organise, and manage important documents with confidence.

We follow:

• UK GDPR
• EU GDPR
• Data Protection Act 2018

Our goal is simple: collect only what we need, protect it carefully, and give you control at every step.

2. Who We Are

We act as the Data Controller for your account information, and as a Data Processor for the documents you upload.

3. The Data We Collect

We only collect information needed to run the platform securely and reliably.

3.1 Account Information

• Name
• Email address
• Securely hashed password (we never store raw passwords)

3.2 Document Information

• Files you upload
• File metadata
• Tags, folders, and organisation structure

3.3 Usage Information

• Logins and access history
• IP address
• Device and browser type
• Basic activity logs (e.g., when a document is opened or shared)

3.4 Communication Information

• Support messages
• Feedback you choose to send us

3.5 Reminder Information

• Notification schedules
• Recipient details for shared documents

4. How We Use Your Data

We use your data to:

• Provide and maintain the service
• Keep your documents organised and accessible
• Enable sharing features
• Send reminders and notifications you set
• Protect the platform from misuse
• Improve performance and reliability

We do not use your data for advertising, profiling, AI modeling or selling to third parties.

5. Legal Bases for Processing

We process data under:

• Contract performance (to provide the service)
• Legitimate interests (security, platform improvement)
• Legal obligations
• Consent (where required)

6. Where Your Data is Stored

Your data is stored securely in:

• UK data centres

We ensure all storage locations meet GDPR requirements.

7. Who We Share Data With

We only share data with trusted service providers who help us run the platform, such as:

• Cloud hosting providers
• Email and notification services
• Security and monitoring tools

All providers are contractually required to meet GDPR standards. We never sell your personal data.

8. International Transfers

If data is transferred outside the UK or EU, we use approved safeguards such as:

• UK IDTA
• EU Standard Contractual Clauses
• Adequacy decisions

9. How Long We Keep Data

We keep your data only for as long as it's needed to:

• Provide the service
• Meet legal requirements
• Maintain security

You can delete your documents or close your account at any time.

10. How We Protect Your Data

We use strong security measures, including:

• Encryption in transit and at rest
• Strict access controls
• Continuous monitoring
• Secure UK based infrastructure

We work to keep your documents safe and private.

11. Your Rights

Under GDPR, you can:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Request portability
• Object to certain uses

To exercise your rights, email us at privacy@alpsglobal.co.uk

12. Children

ALPS is not intended for individuals under 18.

13. Cookies

We use only essential cookies - required for the landing site and platform to function securely.

We do not use:

• Analytics cookies
• Advertising cookies
• Tracking cookies
• Third-party marketing tools

Because we only use essential cookies, we do not display a cookie banner.

If you have questions, contact us at privacy@alpsglobal.co.uk

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the updated version here with a new effective date.